Organizational Regulations of the Professional Practice “REAQUI Rehabilitation Regeneration Relaxation Agata Kowalska”

§1. GENERAL PROVISIONS

1. These regulations (hereinafter referred to as “Regulations”) specify the manner and conditions for providing health services by “REAQUI Rehabilitation Regeneration Relaxation Agata Kowalska” running an individual physiotherapy practice (hereinafter referred to as “Practice”).

2. The type of Practice is:

   • 98 – individual physiotherapy practice,
   • 95 – individual physiotherapy practice exclusively at the place of call.

3. The Practice operates based on the Regulations and applicable law, particularly:

   1. the Act of April 15, 2011, on medical activity;
   2. the Act of September 25, 2015, on the profession of physiotherapist;
   3. the Act of November 6, 2008, on patient rights and the Patient Ombudsman;
   4. other regulations affecting the activities of entities performing medical activities, including executive acts to the laws mentioned in points 1 – 3 above.

4. The Practice is registered in the register of entities performing medical activities, registration book number: 000000236030, registering body: National Chamber of Physiotherapists.

§2. OBJECTIVES AND TASKS OF THE PRACTICE

1. The objective of the Practice is to organize and provide outpatient health services in the field of physiotherapy, aimed at saving, maintaining, restoring, and improving health.

2. The tasks of the Practice include, in particular:

   1. providing health services in the field of physiotherapy, including individual advice and consultations in physiotherapy, also at the place of call;
   2. educational activities for patients, health promotion, and activities aimed at health physioprophylaxis;
   3. cooperation with other entities performing medical activities;
   4. other tasks resulting from generally applicable law.

§3. TYPE OF MEDICAL ACTIVITY AND SCOPE OF PROVIDED HEALTH SERVICES

1. The Practice conducts medical activities of the type outpatient health services.

2. The Practice provides outpatient health services in the field of physiotherapy, including:

   1. functional diagnosis of the patient;
   2. qualifying, planning, and conducting physiotherapy;
   3. qualifying, planning, and conducting physical therapy;
   4. qualifying, planning, and conducting kinesiotherapy;
   5. qualifying, planning, and conducting massage;
   6. prescribing medical devices, in accordance with regulations issued based on Art. 38 sec. 4 of the Act of May 12, 2011, on the reimbursement of medicines, foodstuffs for particular nutritional uses, and medical devices;
   7. selecting medical devices to meet the patient’s needs;
   8. teaching patients how to use medical devices;
   9. conducting physioprophylactic activities, promoting health behaviors, and maintaining and enhancing the fitness and performance of people of different ages to prevent disability;
   10. issuing opinions and certificates regarding the functional status of persons undergoing physiotherapy and the course of the physiotherapy process;
   11. teaching patients compensatory mechanisms and adaptation to the changed potential of body functions and activities.

§4. PLACE OF PROVIDING HEALTHCARE SERVICES

The place of providing healthcare services is the clinic located in Warsaw, at ul. Leszno 21/105 (postal code: 01-199) and the place of call.

Calls are accepted in Warsaw, at ul. Leszno 21/105 (postal code: 01-199).

§5. COURSE AND ORGANIZATION OF THE HEALTHCARE SERVICE PROVISION PROCESS

1. Healthcare services are provided exclusively for a fee. The price list for healthcare services is specified in Appendix No. 1 to the Regulations.
2. Healthcare services are provided from Monday to Friday from 08:00 to 20:00 and on Saturdays and Sundays from 09:00 to 12:00 (excluding public holidays). In justified cases, there is a possibility to provide healthcare services on other days and hours.
3. Healthcare services are provided to patients upon prior registration, at a time agreed with the patient.
4. Patient registration takes place:
   1. directly in the clinic;
   2. by phone;
   3. through the Booksy and Znany Lekarz applications.
5. Patients can register in person or through a legal or factual representative.
6. Payment for healthcare services takes place before the service is provided. Available payment methods are: cash, payment card, transfer.
7. Before receiving the healthcare service, the patient or their legal or factual representative is required to:
   1. present the patient’s identity document and provide the patient’s data necessary to properly complete the medical documentation (in particular: name and surname, PESEL number, and address of residence);
   2. provide all legally required consents;
   3. accept the terms of the regulations and the data processing clause;
   4. provide all information necessary for the proper provision of healthcare services;
   5. present the available medical documentation and test results;
   6. make payment for the healthcare service.
8. The appointment time given during registration is the start time of the healthcare service. Please arrive at the clinic 10 minutes before the scheduled appointment.
9. If the patient is late for the appointment, it will be shortened accordingly.
10. The patient can cancel (reschedule) the appointment 24 hours before the scheduled appointment time. In case of cancellation (rescheduling) after this deadline, the Practice is entitled to claim compensation from the patient equal to the value of the canceled (rescheduled) appointment. Each case will be considered individually.
11. If during the provision of healthcare services it becomes necessary to provide additional services, their cost will be determined individually with the patient, and payment for the provided healthcare service takes place immediately after its provision.
12. Upon payment for the provided healthcare services, a fiscal receipt or invoice is issued, in accordance with the applicable regulations in this regard.

§6. DISCLOSURE OF MEDICAL RECORDS

1. The Practice maintains, stores, and discloses medical records of individuals using healthcare services, in accordance with the principles specified in legal regulations, particularly the Act of November 6, 2008, on Patients’ Rights and the Patient Ombudsman, and the implementing regulations to this Act.
2. The Practice ensures the protection of data contained in medical records.
3. Medical records are disclosed to the patient and other entities and persons indicated in the Act of November 6, 2008, on Patients’ Rights and the Patient Ombudsman.
4. Medical records are stored for the period specified by law.
5. The fees for disclosing medical records are specified in Appendix No. 2 to the Regulations.

§7. MONITORING

To ensure the safety of patients and Practice employees (including persons cooperating with the Practice), the clinic is under 24-hour monitoring (hereinafter: “Monitoring”) of publicly accessible areas, covering the reception area and waiting room.

1. Monitoring is conducted using image recording devices (video monitoring). No sound is recorded as part of the Monitoring.
2. Personal data obtained during Monitoring is processed to ensure the safety of patients and employees and collaborators of the Practice.
3. Recordings obtained during Monitoring are stored for no longer than 2 months. After this period, recordings containing personal data obtained through Monitoring are destroyed unless otherwise provided by separate regulations.
4. Recordings obtained during Monitoring may be disclosed to third parties only based on applicable legal regulations.
5. The Practice informs patients and employees as well as collaborators about the Monitoring in a manner consistent with generally applicable law, particularly by familiarizing them with the appropriate informational clause.

§8. FINAL PROVISIONS

1. Integral parts of the Regulations include the following appendices mentioned therein:
   1. Appendix No. 1 – FEE SCHEDULE FOR HEALTHCARE SERVICES;
   2. Appendix No. 2 – FEE SCHEDULE FOR DISCLOSURE OF MEDICAL RECORDS.
2. All employees of the Practice, patients of the Practice, visitors, and other persons present at the location where healthcare services are provided, as mentioned in § 4 of the Regulations, are required to comply with the Regulations in connection with the provision of healthcare services.
3. In matters not regulated by the Regulations, the provisions of generally applicable law apply, particularly the Act of April 15, 2011, on Medical Activity, the Act of September 25, 2015, on the Profession of Physiotherapist, the Act of November 6, 2008, on Patients’ Rights and the Patient Ombudsman, the implementing regulations to these acts, and other generally applicable legal regulations.
4. The Regulations come into force on March 1, 2024.

Appendix No. 1 to the PRACTICE REGULATIONS

FEE SCHEDULE FOR HEALTHCARE SERVICES provided by “REAQUI Rehabilitation Regeneration Relaxation Agata Kowalska”

Appendix No. 2 to the PRACTICE REGULATIONS

FEE SCHEDULE FOR MEDICAL RECORDS ACCESS provided by “REAQUI Rehabilitation Regeneration Relaxation Agata Kowalska”